Refund Policy
Last updated: October 5, 2026
This policy explains when we refund payments for Broma plans and in-app store purchases, and how to ask for a refund.
Paid plans: 14 days
If you buy a paid plan and it isn’t right for you, ask within 14 days of the payment and we will refund it in full.
This applies to the first payment for each plan. Later payments that extend the same plan are not refundable, except in the cases below. When a payment is refunded, the plan time it bought is removed from your account.
When we always refund
Whenever it happens, we refund or correct:
- a duplicate payment for the same order;
- a payment charged at the wrong amount;
- a payment for an order we could not deliver, for example when the plan was not applied to your account;
- a paid feature that stopped working because of a problem on our side that we could not fix within a reasonable time — we refund the affected part or extend your plan instead.
In-app store purchases
Flows in the store are sold by independent sellers. If a flow you bought doesn’t work as described and the seller can’t fix it, ask within 14 days of the purchase and we will refund it. When a store purchase is refunded, your license to that flow is revoked.
What we don’t refund
- requests made more than 14 days after the payment, other than the cases above;
- unused time on a plan you stop using;
- the remaining value of a plan you switch away from — switching converts that value into time on the new plan instead;
- plan time you received for free, for example as a referral reward;
- accounts closed because they broke our Terms of Service.
How to ask for a refund
Email support@bromaapp.com from the address of your Broma account, with the order code (shown on your account page and at checkout) and the reason for the request. We aim to reply within 3 business days.
Approved refunds go back the way you paid: a bank transfer is returned to the account it came from, and other payment methods are refunded through the provider that processed them. Refunds are made in the currency and amount you paid; depending on your bank or provider, the money can take up to 10 business days to arrive.
Referral commissions and seller earnings
If a refunded payment earned a referral commission or a seller’s share, that amount is reversed.
Contact
Questions about refunds? Email us: